Zoom 's own numbers reflect the phenomenal surge in demand. Not one of these three appeared in the top 20 Business or Productivity apps by downloads in 2019. This was clearly due to new ways of working and socializing at home. īut in 2020, the top three apps of 2020 all enabled video calling: Zoom Cloud Meetings, Google Meet and Microsoft Teams. In 2019, the chart was dominated by perennial products such as WhatsApp Business, Gmail, Chrome and Microsoft Word. They also changed the type of apps people installed. Work from home orders didn’t just impact the volume of downloads. Change at the Top: Video Meeting Apps Dominate the 2020 Rankings While there was a surge in the spring, Business & Productivity app downloads remained high, as they were a consistent area of focus for the rest of the year and beyond. At this time, millions of employees were restricted from visiting their offices and had to find new ways of collaborating from home. Predictably, the biggest surge began in mid-March 2020 when shelter-in-place became the norm across many regions. Our State of Mobile Report reveals that consumers across the world installed Business and Productivity apps 7.1 billion times in 2020 – up 35% from 2019. With 2020 in the rear-view mirror, we can gauge the true impact of COVID-19 on the Business & Productivity app space, and it was truly remarkable.
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